RETURNS & REFUNDS

If your purchase isn’t right for you, contact support@wytch.london within 14 days of receiving your order to tell us you wish to cancel. You do not need to give a reason.

You then have a further 14 days to send the items back. Include your order number in your email so we can provide return instructions.

Item condition

You may try your item on as you would in a shop. Please return it unwashed, unworn beyond trying it on, and with its original tags and packaging where possible.

We may reduce your refund to reflect any loss in value caused by handling beyond what is needed to check the item’s nature, characteristics and fit.

Return postage

Customers cover return postage for changes of mind, including choosing a different size. We recommend keeping proof of postage.

If your item is faulty, damaged on arrival or incorrect, contact us so we can arrange a suitable remedy and cover any necessary return costs. These claims are separate from the change-of-mind cancellation period.

Refunds

Refunds are issued to your original payment method.

For cancelled orders, we will refund you within 14 days of receiving your returned goods or evidence that you have sent them back, whichever is earlier.

Standard delivery is free, so there is no original standard delivery charge to deduct from your refund.

Your rights

This policy does not affect your statutory rights.

For returns or order support, contact support@wytch.london.